The following are frequently asked questions and answers for students. Employee-specific questions and guidance may be found on the Reynolds intranet page here.
Student Q&A with Reynolds Leadership
If you have NOT traveled to a Level 2 or 3 area as defined by the CDC and have no symptoms, continue practicing good hygiene and handwashing.
If you have traveled to a Level 2 or 3 affected area, have been in contact with someone who has been diagnosed with or suspected of having COVID-19, or are experiencing symptoms (fever, cough, or have difficulty breathing), please self-isolate until you are able to obtain medical advice from your primary care physician. If you do not have a primary care physician you may call the VDH hotline at 877-ASK-VDH3 (877-275-8343).
Please communicate any potential exposure to the virus to your instructor and/or the Office of the Dean of Students at (804) 523-5025.
No. Any changes to the academic schedule will be communicated to faculty and students directly and posted on the main page of the Reynolds website.
Students who are ill should not attend class. They should contact their instructor via email, telephone, or Canvas to discuss appropriate adjustments.
Faculty will be as reasonable as possible to assist students with completing course objectives should the situation warrant, especially students who are directly impacted by COVID-19 or who present documentation from their physician.
Yes, most classes will move to online/remote instruction beginning Monday, March 23. Please check your Reynolds email and Canvas account for more information from your instructor(s).
Other colleges are canceling events where more than 100 people are anticipated to attend.
Is Reynolds planning on that?
Yes, Reynolds is currently closed to students and the public and as such there are no events scheduled.
Effective Monday, March 23, the college will only offer remote services. These services include but are not limited to: libraries, advising services, tutoring, registration, and Single Stop.
Yes! Reynolds had adopted a new default grading policy that will help you during this challenging time. You have options that will require conversations with your faculty, an advisor and possibly offices such as Financial Aid or Veterans Affairs. You can review the FAQ here or in Canvas. Contact Advising Services to learn more.
All students have the right to appeal their final grade per policy 1-12. For Spring 2020 classes, the deadline to appeal is due no later than June 5, 2020. Any appeal must be based on at least one of the claims outlined below:
- (1) capricious action on the part of the faculty member that affects the student’s final grade. A capricious action is defined as one made on a whim or without justifiable reasons.
- (2) prejudicial treatment of the student by the faculty member with respect to the application of the course syllabus, thereby affecting the student’s final grade. Prejudicial treatment is defined as treating the student lodging the final grade appeal differently from other students in the course with respect to the instructor's application of the course syllabus.
- (3) a documented error in calculating the student’s final grade.
- (4) For the Spring 2020 semester only: this fourth basis for appeal will include: any error in the request for, or application of, the emergency grading policy due to the COVID-19 crisis. The emergency grading policy applied only to classes that were scheduled to end after April 6, 2020. This claim will apply only to applicable classes in the Spring 2020 semester.
All Testing Centers are currently closed. Enrolled students should check with their instructors about taking tests and/or assessments. Students not enrolled or those you have other questions should contact the appropriate Testing Center.
I need to talk to someone about my financial aid question?
How can I submit my financial aid documents?
Financial aid assistance is available at 1-855-874-6682, the Financial Aid email account email@example.com, or the 24-hour live chat feature available via the “24-Hour Student Accounts and Financial Aid Support” link on our Reynolds financial aid central website.
If you need to submit documents, you may do so via your SIS Student Center “To Do List.” You must use Internet Explorer for this option to work. You may also send electronic or scanned documents via the firstname.lastname@example.org email account. Please note: For your convenience, we will accept photos of documents that have been uploaded from a personal cell phone.
Please reach out to your instructor via email, phone, or Canvas. Parents and the general public may contact the Reynolds Information Center at (804) 371-3000 or InfoCenter@reynolds.edu. Phone lines are staffed Monday to Thursday from 8:30 a.m. to 6:00 p.m. and Friday from 8:30am to 5:00pm.
Comcast has introduced no contract / no credit check / no installation fee / in-home WiFi 15 Mbps free for two months for those who qualify if you are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, and others. Get started at Comcast Internet Essentials.
Additional internet resources:
- FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment, and open hot-spots.
- Charter Free Internet offer for 2 months
- AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low-income families
- Sprint COVID-19 response: provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge
I rented textbooks from the campus bookstore this semester.
How do I return my rental textbooks for this term since campus is closed?
Students need to adhere to the rental return deadlines and can ship rentals back to the store via a free FedEx return label. Students only need to create one account, even when returning multiple textbooks. Students can use one FedEx return label and place all books with the packing slip in the same return box. Pages 1-2 of Follett’s FAQs assists students with the process of getting a rental return label.
Students can return rental textbooks to the Parham Road Campus bookstore via the bookstore’s receiving door located on the backside of Georgiadis Hall. The receiving door is located between Georgiadis Hall and the Welcome Center. Walk down the sidewalk until you come to a ramp with a railing that will lead you up to the door. Ring the doorbell to alert bookstore staff of your arrival, and they will assist you with processing the return.
The bookstore is accepting returns at this time. Effective June 1, 2020 students can return textbooks Monday - Thursday from 9:00am until 3:00pm and Friday from 9:00am - 1:00pm. Please check back often for updated hours.
Alternatively, students can also take the email for the shipping label to the FedEx store and print the label at the store. FedEx employees will provide instructions for printing out the label onsite.
All in-person rental returns must be completed at the Parham Road Campus location.
I am unable to print a rental return label, and I cannot return my books to the Parham Road Campus.
What should I do?
Please contact Follett Bookstore Manager, Larry Long at email@example.com for a FedEx shipping label and box to return rental textbooks. Students will need to drop the box off at a FedEx location.
Book buyback will begin again on June 15 at the Parham Road Campus. Effective June 15, 2020 book buyback will be conducted Monday - Thursday from 9:00am until 3:00pm and Friday from 9:00am - 1:00pm. Beginning June 15, student can also sell back books online. Page 4 of Follett’s FAQs will walk students through the process.
Alternatively, students can sell their textbooks back to the Parham Road Campus bookstore via the bookstore’s receiving door located on the backside of Georgiadis Hall. The receiving door is located between Georgiadis Hall and the Welcome Center. Walk down the sidewalk until you come to a ramp with a railing that will lead you up to the door. Ring the doorbell to alert bookstore staff of your arrival, and they will assist you with processing the return.
Orders can be placed on the bookstore’s website. Follett is currently offering free ground shipping on all orders. Students can also pick-up online orders. For the Parham Road Campus, please go to the shipping/receiving door on the backside of Georgiadis Hall. To pick-up an online order at the Downtown Campus, students will be given directions in the confirmation email once submitting their order and in the email letting them know their order is ready for pickup. The current hours of operation are 9:00am – 3:00pm Monday through Thursday and 9:00am – 1:00pm on Friday.