Students outside Bookstore

Retention Services

Dedicated to helping students reach their full academic potential

What we do

Our office provides support for students on warning, probation or suspension. Our staff are available to meet by appointment to recommend strategies and connect you to campus resources that can help you succeed.


We understand that life does not always go as planned. Therefore, you should meet with the Early Alert Coach or your advisor before making major academic decisions such as withdrawing from a class or changing programs.  You can also schedule a time to meet with us should you simply need academic guidance.

Early Alerts

Reynolds is committed to the success of its students by providing an environment conducive to teaching and learning. To ensure that every student takes full advantage of the educational opportunities, the college has implemented a student success program known as the Early Alert.

The goal of the Early Alert program is to work with students individually and assist in a success plan that aids in overcoming any barrier to college success. Through our Navigate system, faculty are able send notice to Retention Services of students who are experiencing problems.  A student will then receive an email notice that an alert has been raised for the course, as well as information for scheduling an appointment with the Early Alert Coach.   The program is designed to catch issues early enough in the semester to allow students the opportunity to make appropriate changes for a successful finish.  

To contact the Early Alert Coach for academic help and specialized advising, email Ronda Bond - – to schedule an appointment.


 Academic Holds

  • What is a hold?  A block that is placed on a student’s academic record which prohibits them from registering for classes until they meet with the appropriate college employee regarding the block
  • How do I know when I have a hold on my record? You will see this symbol Holdon your academic record. There are other non-academic holds; clicking on the Hold will provide information on which type of hold you have
  • What is a CAD (Credit Advising Required) hold? A block that is placed on a student’s academic record when their cumulative GPA falls below a 2.0.  Students with this hold are required to meet with an advisor 
  • What is an Academic Suspension or Academic Dismissal hold? A block that is placed on a student’s academic record when they have been suspended or dismissed from Reynolds
  • What should be my first step in handling a hold? Students with a CAD hold must meet with an academic advisor to discuss academic progress to have the hold removed. Your advisor can be found through your MyReynolds account   

Academic Standing

What is Academic Warning?

  • A designation for students who have a GPA below a 2.0 in a given semester (these students do not necessarily have a CAD hold unless their cumulative GPA dictates that one is needed); or
  • A designation for students who have a cumulative GPA between a 1.5 and 2.0 who have not previously been placed on academic probation

 What is Academic Probation? 

  • A designation for students  who fail to maintain a cumulative GPA of 1.500 will be on academic probation until such time as their cumulative average is 1.75 or better. These students would have been placed on Academic Warning the previous semester.  Students shall be placed on probation only after they have attempted 12 semester credits

 Who do I contact for advisement when I have a CAD hold?  

  • Curricular students - those who have selected a program of study as their major - should contact their assigned faculty advisor (found in SIS under “student center”).  If you are unable to reach your assigned advisor after several attempts, you may meet with any faculty advisor in your academic school
  • Non-curricular students - those who have not yet chosen a program of study - can select any advisor in Advising Services

 What should I do to prepare for my advising appointment?

  • Complete the following assessment and bring it with you

 What is Academic Suspension?

  • A designation for students whose cumulative GPA is lower than 1.5, who have attempted at least 24 credit hours, and were placed on academic probation the previous semester.  Students placed on academic suspension will not be able to enroll for one (1) semester; this is also known as "sitting-out".  Suspended students may be readmitted after their semester "sit-out" without appealing for reinstatement

 Who do I contact to have an Academic Suspension hold removed?

  • Sarah Shutt (Counselor for Retention) –  Email Ms. Shutt to schedule an appointment prior to each registration period

  What is Academic Dismissal?

  • A designation for students who do not attain at least a 2.000 GPA for the semester of reinstatement following academic suspension will be academically dismissed.  This also applies to students who do maintain at least a 2.0 GPA for the semester they return but do not maintain a 1.75 GPA in subsequent semesters

 How long is a student dismissed from Reynolds?

  • Normally this is permanent but, in the case of exceptional circumstances, students may submit an appeal form to Advising Services or  the Office of the Registrar