TeamDynamix Quick User Guide

Last Revision: May 15, 2023

Submitting a Ticket

1. Login to the Reynolds TeamDynamix portal by opening your internet browser and navigating to https://help.vccs.edu/TDClient/3023/PortalJSRCC/Home/.

2. When prompted, enter your MyReynolds username, password, and authentication code.

3. On the main dashboard, click the department you wish to submit a ticket for — Department of Technology (DOT) or Institutional Research (IR).

4. Click Submit a DOT Ticket or Submit an IR Ticket.

5. Choose the appropriate service category that your issue falls under.

6. Choose the appropriate service.

7. Click the Request service button.

8. Enter all the necessary details into the ticket. You can optionally add attachments to your ticket to include files such as images, documents, etc. that are relevant to your issue.

9. Click Submit to generate a ticket number. You will receive an email from TeamDynamix about your ticket.

Updating a Ticket

1. On the main dashboard, click Services > Ticket Requests.

2. Click the Search button. A list of all your currently open tickets should be visible.

   Note: If you don't see your ticket number listed, then it may already be closed. Refine your search by including Closed and Resolved tickets, then click the Search button again.

3. To update a specific ticket with new information, click the ticket title that is next to the ticket number.

4. After the ticket is opened, click the Update button. You can enter any additional comments and images.

5. Click Save to update your ticket. TeamDynamix will email you each time your ticket has updated.

Closing an Open Ticket

1. On the main dashboard, click Services > Ticket Requests.

2. Click the Search button. A list of all your currently open tickets should be visible.

3. To close a specific ticket, click the ticket title that is next to the ticket number.

4. After the ticket is opened, click the Update button.

5. In the New Status drop-down menu, click Closed. It is recommended that you enter a comment as to why you are closing the ticket so that the assigned technician is aware.

6. Click Save to close the ticket. TeamDynamix will email you a final time about your ticket unless it is reopened.

List of Available Service Categories in the Reynolds TeamDynamix Portal