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Retention Services

Dedicated to helping students reach their full academic potential

What we do

Our office provides support for students on warning, probation, or suspension. Our staff is available to meet by appointment to recommend strategies and connect you to campus resources that can help you succeed.


We understand that life does not always go as planned. Therefore, you should meet with the Early Alert Coach or your advisor before making major academic decisions such as withdrawing from a class or changing programs.  You can also schedule a time to meet with us should you simply need academic guidance.

Early Alerts

Reynolds is committed to the success of its students by providing an environment conducive to teaching and learning. To ensure that every student takes full advantage of the educational opportunities, the college has implemented a student success program known as the Early Alert.

The goal of the Early Alert program is to work with students individually and assist in a success plan that aids in overcoming any barrier to college success. Through our Navigate system, faculty are able to send notice to Retention Services of students who are experiencing problems.  A student will then receive an email notice that an alert has been raised for the course, as well as information for scheduling an appointment with the Early Alert Coach.   The program is designed to catch issues early enough in the semester to allow students the opportunity to make appropriate changes for a successful finish.  

To contact the Early Alert Coach for academic help and specialized advising, email Ronda Bond - – to schedule an appointment.


 Academic Holds

  • What is a hold?  A block that is placed on a student’s academic record which prohibits them from registering for classes until they meet with the appropriate college employee regarding the block
  • How do I know when I have a hold on my record? You will see this symbol Holdon your academic record. There are other non-academic holds; clicking on the Hold will provide information on which type of hold you have
  • What is a CAD (Credit Advising Required) hold? A block that is placed on a student’s academic record when their cumulative grade point average (GPA) falls below a 2.0.  Students with this hold are required to meet with an advisor 

Definitions for clarification:

    • Cumulative GPA –also referred to as “overall GPA” is the grade point average a student has secured for all academic coursework completed during their time at Reynolds. 
    • Semester GPA - the grade point average a student has secured for a single semester.  
  • What is an Academic Suspension or Academic Dismissal hold? A block that is placed on a student’s academic record when they have been suspended or dismissed from Reynolds
  • What should be my first step in handling a hold? Students with a CAD hold must meet with an academic advisor to discuss academic progress to have the hold removed. Your advisor can be found through your MyReynolds account   

Academic Standing

What is Academic Warning?

  • A designation for students who have a semester GPA below a 2.0; notification of warning will appear on the student’s record in Navigate and SIS.; or
  • A designation for students who have a cumulative GPA  below a 2.0, but above a 1.5 and who have not previously been placed on academic probation.

This warning means that . . .

    • A registration hold will be placed on your student account. 
    • You must see your Advisor in order to register for future terms. 
    • Once your GPA is at or above the required 2.0 GPA, the registration hold and the status of Academic Warning will be removed. 

 What is Academic Probation? 

  • A designation for students who fail to maintain a cumulative GPA of 1.500 will be on academic probation until their cumulative average is 1.75 or better. These students would have been placed on Academic Warning the previous semester.  Students shall be placed on probation only after they have attempted 12-semester credits

Probation means that . . .

    • A registration hold will be placed on your student’s account. 
    • Probation follows the status of academic warning, which means a student was unsuccessful in achieving the required 2.0 GPA while on academic warning. 
    • You must meet with an advisor before registering for the next term
    • This could limit the number of credits you are able to take in the next term.
    • Please keep in mind that the status of academic probation prohibits any student from being appointed to an elected office of a student organization – unless authorized by the Dean of Students.

 Who do I contact for advisement when I have a CAD hold?  

  • Curricular students - those who have selected a program of study as their major - should contact their assigned faculty advisor (found in SIS under “student center”).  If you are unable to reach your assigned advisor after several attempts, you may meet with any faculty advisor in your academic school
  • Non-curricular students - those who have not yet chosen a program of study - can select any advisor in Advising Services

What does a CAD hold mean for me?

    • A CAD hold is a block on a student’s record that prohibits the student from registering without Advisor guidance and approval. 
    • All you have to do is schedule an appointment with your advisor for registration guidance and approval. 

 What should I do to prepare for my advising appointment?

  • Complete the following assessment and bring it with you

 What is Academic Suspension?

  • A designation for students whose cumulative GPA is lower than 1.5, who have attempted at least 24 credit hours, and was placed on academic probation the previous semester.  Students placed on academic suspension will not be able to enroll for one (1) semester; this is also known as "sitting-out".  Suspended students may be readmitted after their semester "sit-out" without appealing for reinstatement

Suspension means that . . .

    • I will not be able to enroll for the next semester or term
    • When I return from my “sit-out” semester, I simply need to contact the Counselor for Retention Services -  Ms. Sarah Shutt, – to schedule an appointment to register for courses.

  What is Academic Dismissal?

  • A designation for students who do not attain at least a 2.000 GPA for the semester of reinstatement following academic suspension will be academically dismissed.  This also applies to students who do maintain at least a 2.0 GPA for the semester they return but do not maintain a 1.75 GPA in subsequent semesters

Academic Dismissal means that . . .

    • I am permanently dismissed from enrolling at Reynolds Community College.
    • In exceptional circumstances, students can submit an appeal form to Advising Services or to the Office of the Registrar.