The Financial Aid application

process is a lengthy, and at times, complicated procedure, but you can do this by following a 5-step process.

Step 1 – Get a Personal Identification Number (PIN)

Apply for a Federal PIN at http://www.pin.ed.gov (if you don’t already have one). You will need this PIN to electronically sign your Free Application for Federal Student Aid (FAFSA). If you are dependent, your parents will also need to get a PIN at http://www.pin.ed.gov to electronically sign the FAFSA. This will ensure the quickest, most accurate filing process. In addition, your PIN will allow you to:

• View the status and results of a processed FAFSA application on the FAFSA website.
• Make corrections to your FAFSA online.
• Access your Federal Student Financial Assistance information on the National Student Loan Data System (NSLDS) website.
• Request a duplicate copy of your Student Aid Report (SAR).

Write your PIN number down in a safe place as you will need this pin number for many years as you pursue your education.

Step 2 – File the Free Application for Federal Student Aid (FAFSA)

To be considered for any type of financial aid (grants or loans), all students must file the FAFSA. There are two ways to complete the application:

• Paper Application: The FAFSA is available at your local high school, community college or local university. There is no fee to apply for financial aid using the FAFSA.
• Online Application: The online FAFSA can be completed on the Department of Education website at http://www.fafsa.ed.gov. There is no fee to apply online.

The JSRCC Office of Financial Aid recommends that applicants file the FAFSA online as it is the fastest, most efficient, and most accurate application method. Your results will be sent to you and JSRCC about a week after completing your application if it is electronically signed with your PIN.

Remember to include JSRCC’s school code on the FAFSA; if you do not include our school code, we will not receive your application. J. Sargeant Reynolds Community College’s school code is 003759.

Students who meet priority deadlines set by the JSRCC Office of Financial will have the best chance for consideration for all the financial aid you may be eligible for. Make sure to apply for your financial aid before these priority deadlines:

Fall/Spring semester April 15

Spring semester September 15

Summer semester March 15

Please note that you must apply once every school year (usually after you file your yearly income tax forms). You must also be accepted into a degree program by Admissions and be in good academic standing to receive financial aid.

Step 3 – The Student Aid Report (SAR)

After your FAFSA is processed, you will be sent a Student Aid Report (SAR). Electronic filers who provide an e-mail address will be sent an e-mail providing an electronic link to their SAR. Electronic filers who do not provide an e-mail address and those who complete a paper FAFSA will be sent a paper SAR in the mail.

Once you receive your SAR, you should review it for accuracy. If you need to make corrections to your SAR, follow the directions on the SAR and return it to the federal processor. Students who receive their SAR electronically can make their corrections online at http://www.fafsa.ed.gov. Be sure to make a copy of the SAR for your records. Once the corrections are processed, you will be sent a revised SAR.

A request for any additional documents will be mailed to you after the College receives the electronic record of your application. Processing of your award may take three to four weeks after we have received your accurate application record and all other documentation. Please check your My JSRCC account regularly to see if we are requesting any additional information. http://www.reynolds.edu/myjsrcc

To get an early start on the financial aid process, visit FAFSA4caster at http://www.fafsa4caster.ed.gov/ The FAFSA4caster website says they will provide you with an opportunity to increase your knowledge of the financial aid process; become familiar with the various types of federal student aid that are available; and investigate other sources of aid, such as grants and scholarships.

Step 4 – Additional Information

After your FAFSA is processed, JSRCC will be sent the information electronically. For electronic filers, the data is usually received in 1 to 2 weeks. For those who completed a paper FAFSA, the data is usually received in about 4-6 weeks.

Once your FAFSA data is received, you may be required to submit additional information to the JSRCC Office of Financial Aid. Additional information is often required for one or more of the following reasons:

• Database Mismatch – Your FAFSA data is matched against various federal databases (Social Security, Selective Service, Dept. of Veteran Affairs, etc…) to make sure you meet the basic eligibility requirements for federal financial aid. If it cannot be determined that you meet the basic eligibility requirements, you may be asked to submit any of the following:
1. Copy of your Social Security Card.
2. Copy of your birth certificate.
3. Proof of U.S. citizenship.
4. Selective Service registration confirmation.
5. Copy of your alien registration card.
6. Proof of being a veteran of the armed forces.
• Verification – One third of all federal aid applicants are randomly selected for a process called “verification”. If you are selected for this process, you will be required to submit the following to the JSRCC Office of Financial Aid:
1. Verification Worksheet
2. Copy of your Federal tax return
3. Copy of your parent’s Federal tax return (Dependent students only)

Please be aware that all errors, mismatches, and verification issues must be resolved before your financial aid can be finalized and applied to your student account.

Step 5 – Award Notification & Additional Applications 

After your FAFSA is processed and all required information has been reviewed, you will receive notification of your federal and state financial aid awards.  Any grants that you are eligible for will be credited towards your tuition charges.  However, not every student will qualify for a Pell grant or be eligible for a state grant large enough to meet your educational costs.

Student loans are available to students who need additional funds to meet educational costs. To apply for a student loan, you must complete a Federal Stafford Loan Request Form, which can be obtained from any Access Center or the JSRCC Office of Financial Aid website. First time loan borrowers at JSRCC will also need to complete a Loan Entrance Counseling session and complete a Master Promissory Note, as required by the Department of Education. Information regarding the Loan Entrance Counseling and the Master Promissory Note are located on the back of the Loan Request Form.

To be eligible for aid provided by any of the College’s financial aid programs, a student must meet the following criteria:

• Complete the Free Application for Federal Student Aid (FAFSA)
• Be a U.S. citizen, U.S. National, U.S. permanent resident, or eligible non-citizen as determined by federal guidelines.
• Have a valid Social Security Number.
• Possess a high school diploma, G.E.D., or successfully pass the Ability to Benefit (ATB) test.
• Be enrolled in a program leading to an approved certificate or degree.
• Be making satisfactory academic progress toward completion of the program of study.
• Not be in default on any federal student loan or owe a refund on a federal grant.
  - To check your federal loan or grant history, go to the National Student Loan Data System (NSLDS) website at http://www.nslds.ed.gov/nslds_SA/ and click on Financial Aid Review (you will need your FAFSA PIN to view your history).

• Is not enrolled in an elementary or secondary school. A student who is concurrently enrolled in high school and at J. Sargeant Reynolds Community College is not considered a “regular student”, nor is s/he eligible for financial aid.
• Must be registered with Selective Service, if required (males only).
• If you are not registered, you may register at www.sss.gov .
• If you registered and want to check your registration, you may check your registration at www.sss.gov.
• Not have aid eligibility suspended or terminated due to a drug-related conviction that occurred while receiving Title IV assistance.
• Complete the verification process, if required.
• Demonstrate financial need except for certain loans.

Federal Stafford Loans
J. Sargeant Reynolds Community College participates in the Federal Stafford Loan Program, offered through the Federal Family Education Loan Program (FFELP). Federal Stafford loans are low-interest, long-term loans. A student must be enrolled for at least six credits in an eligible certificate or degree program and be making satisfactory academic progress in order to be eligible for a Federal Stafford Loan.

Students with financial need can obtain a subsidized Federal Stafford Loan. This means the U.S. Department of Education will pay the interest charges to the student’s lender as long as the student is enrolled on at least a half-time basis (6 or more credits) and during a six-month period following enrollment (grace period). At the end of the grace period, repayment of the loan will begin and interest begins to accrue to the student borrower. Repayment may extend up to ten years but borrowers must make payments of at least $50 per month.
Students who do not qualify for the subsidized (need-based) Federal Stafford Loan can obtain an unsubsidized (non need-based) Federal Stafford Loan. Unlike the subsidized Loan, the student is responsible for the interest obligation while enrolled. The student, while enrolled on at least a half-time basis (6 or more credits), may pay interest only or have the interest capitalized (added to the principal). The interest rate for both types of loans is currently fixed at 6.8%.

First time Federal Stafford loan borrowers at JSRCC must complete an Entrance Loan Counseling Session and ALL Federal Stafford loan borrowers must complete an Exit Loan Counseling Session upon graduation or withdraw. Repayment begins six months after a student leaves school because of graduation, other reasons, or drops below half-time level. All loan applicants must have completed a Free Application for Federal Student Aid (FAFSA) and may not have defaulted on prior loans or borrowed their maximum lifetime amounts as determined by the Federal government. Students may not borrow more than the cost of their education minus other financial aid awarded them.

The Office of Financial Aid must approve all federal loans and reserves the right to refuse loan applications due to academic deficiency or evidence that a student may have difficulty managing loan debt.

How to Apply for a Federal Stafford Loan
If you are a student interested in applying for a Federal Stafford Loan, you will need to follow these steps:
1. Complete the FAFSA each year at http://www.fafsa.ed.gov.

2. Apply to the College and be admitted into an approved Program or Plan of Study and be making Satisfactory Academic Progress (SAP).

3. Comply with any information requests from the Office of Financial Aid, such as verification items and tax information.

4. Complete the J. Sargeant Reynolds Community College “Federal Stafford Loan Request Form” by the deadline. You will need to choose a Lender. We encourage you to select from the lender list below. These lenders, listed alphabetically, provide great customer service, and we have arrangements with them through Education Credit Management Corporation (ECMC) to process the loans electronically. Note the lender code and use it when completing your Promissory Note. Please note that you do not have to choose a lender from our list. If your lender does not appear below, you can visit the ECMC site at http://www.ecmc.org/student/participating_lenders.html to look up your lender code.

5. Complete Loan Entrance counseling. All first time borrowers at JSRCC are required to complete Loan Entrance Counseling. You can do this online at
http://mapping-your-future.org/oslc/index.cfm?act=Intro&OslcTypeID=1

6. Complete your Master E-Promissory Note (MPN). Our guarantee agency, Education Credit Management Corporation (ECMC) uses an electronic version of the Master Promissory Note on their secure site. You can do the form electronically and it shortens the process for all of us. However, ECMC also provides a downloadable Promissory Note for those who prefer paper. The website to complete the E-Promissory Note electronically or print a paper copy is https://ecmc.org/esign//default.htm.

Please Note: You only have to do one Master Promissory Note during your borrowing "career" at JSRCC. The only thing you have to do each time you wish to borrow is complete the JSRCC “Federal Stafford Loan Request Form.” The only time you would have to redo the MPN is if you transfer to another college and borrow there. You would do a new MPN at that college, and upon your return to JSRCC, you would do another MPN.

7. Finally, allow 2-3 weeks for College processing, depending on the time of the year.

8. Enroll, attend, and maintain at least six credit hours to retain loan eligibility. Students must stay active in at least six credit hours each semester for which they apply for a loan. Students who drop below half-time status risk having their loans canceled and will enter their grace period for repayment.

Please complete the Federal Stafford Loan Request Form if you are interested in applying for a student loan.

The Federal PLUS Loan program is a non-need-based source of loan funds for the parent(s) of dependent students.  Federal PLUS Loans may be used in conjunction with Federal Stafford Loans.  Each year, parents of dependent students may borrow an amount not to exceed the cost of attendance less any financial aid (including Federal Stafford Loans).  Repayment begins 60 days after the final disbursement is made unless the parent borrower makes other arrangements with their lender to defer repayment.  The interest rate is currently fixed at 8.5%.  The Federal PLUS Loan on the undergraduate level is only available to parents.  Guardians are ineligible.  A credit check is performed on all parental borrowers, and pre-approval is required.  PLEASE NOTE: This loan is in the parent’s name and the parent will be responsible for repayment of the loan.

How to Apply for a Federal PLUS Loan
If you are an eligible parent interested in applying for a Federal PLUS Loan, you will need to complete the following steps:

1. Ensure that your student has applied for admission to the College, been placed into an eligible academic curriculum, and is making Satisfactory Academic Progress (SAP).

2. Obtain and complete the Federal PLUS Loan application.  You will need to choose a Lender. We encourage you to select from the lender list below. These lenders, listed alphabetically, provide great customer service, and we have arrangements with them through Education Credit Management Corporation (ECMC) to process the loans electronically. Note the lender code and use it when completing your Promissory Note. Please note that you do not have to choose a lender from our list.  If your lender does not appear below, you can visit the ECMC site at:

http://www.ecmc.org/student/participating_lenders.html to look up your lender code. If your lender sends us a paper check, the PARENT will have to come to a Business Office and endorse the check.

3. Complete your Master E-Promissory Note (MPN). Our guarantee agency, Education Credit Management Corporation (ECMC) uses an electronic version of the Master Promissory Note on their secure site. You can do the form electronically and it shortens the process for all of us. However, ECMC also provides a downloadable Promissory Note for those who prefer paper. The website to complete the E-Promissory Note electronically or print a paper copy is https://ecmc.org/esign//default.htm.

4. Ensure that the student enrolls for, attends, and maintains at least six credit hours to maintain loan eligibility. Students must stay active in at least six credit hours each semester. Students who drop or withdraw below half-time status risk having Federal PLUS Loans canceled.

5. Finally, allow 2-3 weeks for College processing, depending on the time of the year.

The financial aid process can take up to 8 weeks. Plan ahead and do your FAFSA as soon as possible after January 1. Successful students apply between January and April and follow up with the college to ensure everything is completed by May.

Verification Forms
a) Dependent Verification Worksheet 2007-08
b) Independent Verification Worksheet 2007-08
c) Dependent Verification Worksheet 2008-09
d) Independent Verification Worksheet 2008-09

Special Consideration
c) Special Consideration Form
d) Dependency Override

Miscellaneous Forms
e) Loan Request Form
f) Plus Loan Request Form
g) Satisfactory Academic Progress (SAP) Appeal Form
h) Consortium Form

Summer Forms
i) Summer Financial Aid Applications
j) Summer Loan Request Form
k) Summer PLUS Loan Request

Federal aid regulations allow the JSRCC Office of Financial Aid to make adjustments for certain financial situations that can not be taken into account on the Free Application for Federal Student Aid (FAFSA).  We consider each situation on a case-by-case basis and federal regulations limit which situations we can consider and how we make adjustments. 

There are two major categories of special considerations we will review at the student's request.  They are:

• Special Circumstances affecting family finances, and/or
• A Dependency Status Review for students who cannot provide parental information as required by the FAFSA

Special Circumstances can include situations where current year income is much lower than what you reported on the FAFSA, or you had unusual or extraordinary expenses (not associated with lifestyle choices) that negatively affected your current financial situation.

These circumstances include, but are not limited to:

• Unusual medical and/or dental expenses that were incurred during the tax year provided on the FAFSA
• Death, divorce, or separation has occurred since the FAFSA was filed
• Loss of unemployment compensation
• Loss of Social Security benefits
• Loss of child support
• Loss of Worker’s Compensation benefits
• Elementary or secondary tuition
• Loss of income by parent and/or student (spouse, if applicable) from work due to layoff, closing of business, termination, or reduction in employment hours to attend school

We encourage students with these circumstances to complete a Financial Aid Special Consideration Form and provide all required supporting documents.  

A Dependency Status Review is a process used in those rare situations where a student should not be considered dependent according to the federal guidelines. Congress has established eight "absolutes" that qualify students for independent status.  The implication of these "absolutes" is that parents are expected to help with their children's higher education unless the student meets one of the eight criteria below:

• Twenty-four (24) years of age before January 1 of the academic year
• A graduate or professional student (working on a degree beyond Bachelor)
• A married student (married before the FAFSA is completed)
• An orphan (both parents deceased) or ward of the court until the age of 18
• A veteran of the U.S. Armed Forces
• Currently serving on active duty in the U.S. Armed Forces for purposes other than training
• A student who provides more than half the support for his/her child(ren)
• A student with dependent(s) other than a child or spouse who lives with the student and who receives more than half of their support from the student.

Students who do not meet the criteria above are required to provide parental data on the FAFSA.  Students cannot make themselves independent.  The only way to become independent is by meeting one of the criteria above, or having a Dependency Override Request approved by the J. Sargeant Reynolds Office of Financial Aid.

The Office of Financial Aid will review cases where:

• Students have been separated from their parents due to an unsafe home environment, or
• Both parents are incarcerated or institutionalized, or
• One parent is incarcerated or institutionalized and the whereabouts of the other are unknown,
• Student's economic & personal circumstances are of such a unique or unusual nature that denial of independent student status would create an unjust hardship.

Self-sufficiency in and of itself is not a basis to grant a student independent status at JSRCC.  In addition to self-sufficiency, a student must also document exceptional circumstances necessitating his/her current status.Your status as an independent student cannot be based solely on your income (resources), or your parents’ unwillingness to contribute to your educational expenses.

The Federal Work Study Program provides part-time jobs for students with financial need, allowing them to earn money to help pay education expenses. The program encourages community service work and work related to each student’s course of study.

Since Federal Work Study is a campus-based program, funding is limited and this type of assistance usually goes to the earliest applicants with the highest need. Funds may become available throughout the year as students do not work their full amount of eligibility.

Are Federal Work-Study jobs on campus or off campus?
Both. If you work on campus, you’ll work for the college. If you work off campus, your employer will usually be a private nonprofit organization or a public agency, and the work performed must be in the public interest. Some schools might have agreements with private for-profit employers for Federal Work Study jobs, which must be judged relevant to your course of study (to the maximum extent possible).

How much will I make?
You’ll earn at least the current federal minimum wage, but the amount might be higher depending on the type of work you do and the skills required. Your total Federal Work-Study award depends on when you apply, your level of need, and the funding level of your school. J. Sargeant Reynolds Community College currently pays $8.00 an hour for on-campus jobs and $10.00 an hour for off-campus jobs.

Can I work as many hours as I want?
No. The amount you earn can’t exceed your total Federal Work Study award. When assigning work hours, your employer and/or the Work Study Coordinator will consider your class schedule and your academic progress.

For additional information regarding the Federal Work Study Program, please contact the Work Study Coordinator, Peggy Hawthorne-Wood, at (804) 523-5137.

Federal regulations require JSRCC to establish and apply reasonable standards of satisfactory progress to students for the purpose of the receipt of financial assistance under the programs authorized by Title IV of the Higher Education Act. The law also requires institutions to develop written policies regarding Satisfactory Academic Progress (SAP). Each institution must design criteria which outline the definition of student progress towards a degree and the consequences to the student if progress is not achieved. J. Sargeant Reynolds students who wish to be considered for financial aid must maintain satisfactory academic progress. Satisfactory academic progress will be reviewed at the end of each semester.

Academic progress is evaluated using three criteria:
1. Grade point average (GPA),
Credit Hours Attempted* Minimum Expected GPA
17 - 23 1.0
24 - 35 1.5
36 - 47 1.75
48 - 2.0
*Students at J. Sargeant Reynolds are not assessed for the grade point average criteria until they have completed 17 credits hours at J. Sargeant Reynolds.
2. Percentage of attempted courses completed, and

• Students must complete 67% of all courses attempted with grades of A, B, C, D, S, R, or P (ESL and Developmental classes are counted in the calculation).
• Please note: Excessive withdrawals (grades of “W”) is the #1 reason why students lose their financial aid eligibility at J. Sargeant Reynolds Community College.

3. Maximum number or credits in which to complete a degree or certificate.
• Students can not exceed 150% of the credit hours required to graduate from their program/plan (ESL and Developmental classes are not counted in the calculation).
• Transfer credits are included in the 150% calculation.
• Example: If the total credits required in your degree plan to graduate is 66, then your 150% maximum is 99. (66 X 1.5 = 99). After you have ATTEMPTED 99 credits, you would no longer be eligible to receive financial aid at J. Sargeant Reynolds Community College.

If you do not meet any ONE of the above three criteria, you have failed to maintain Satisfactory Academic Progress. Failure to maintain Satisfactory Academic Progress will result in termination of eligibility to receive funds from federal Title IV, state, and institutional financial aid programs.

The Appeal Process
A student whose eligibility for financial aid has been suspended may submit an appeal if mitigating circumstances prevented the student from achieving Satisfactory Academic Progress (SAP). Circumstances that may be considered include death in the family, accident, illness, or other academic performance factors that were outside the student's control. If a student feels he/she violated J. Sargeant Reynolds’ SAP standards due to one of these or other factors, the student may submit a SAP Appeal form to the Office of Financial Aid.

Appeal Decisions
Appeal decisions are based on the information presented on the appeal form and the SAP criteria; therefore, it is important that the appeal contain as much supporting information and documentation as possible. Lack of supporting documentation is grounds for denial of the appeal. If the appeal is denied due to lack of documentation, the student may resubmit the appeal with the appropriate documentation. Appeal decisions will fall into one of the following categories:
1. Pending – additional information is needed to make a decision
2. Denied – student is not eligible to receive financial aid
3. Approved – student enters into a SAP contract which details the academic performance required in future semesters for continued receipt of financial aid
College Satisfactory Academic Progress (SAP) Policy
Satisfactory Academic Progress Appeal Form

PLEASE NOTE: J. Sargeant Reynolds Community College only allows a student to have two appeal approvals. If a student violates the terms of their financial aid reinstatement after the second time, a third appeal approval will not be granted for ANY reason.

• Any amounts attributed to your loans will be repaid in accordance with the terms of your promissory note.
• Amounts to be returned to grants are reduced by 50%.
• If the Business Office does not hear from you within 45 days, we are obligated to send your outstanding balance to the federal government for collection.
• A hold will be placed on your records until the repayment has been made in full.
• This hold will prevent you from obtaining an academic transcript.
• You will not be allowed to register at J Sargeant Reynolds Community College or receive additional aid until you have made the repayment in full.

The federal refund formula is rather confusing. If you need to withdraw from all of your classes, you are encouraged to speak to a financial aid representative in a Student Access Center before doing so for information on how it may affect your financial aid and your Academic Progress.

The FAFSA asks for tax information. What should I do if I haven’t filed my tax return yet? You may fill out your FAFSA using estimated tax information.
You’ll have the opportunity to correct this information when you receive the processed Student Aid Report (SAR).
It’s better to use estimated tax information than risk missing the financial aid deadline.

My parents aren't helping me pay for college. Am I considered independent?
Even if your parents don't contribute money toward your education, you are considered a dependent of your parents unless you:
o Will be 24 years old before January 1 of the academic year,
o Are an orphan (both parents deceased) or were a ward of the court until age 18,
o Are a veteran or currently serving on active duty for other than training purposes,
o Already have a bachelor's degree,
o Are married, or
o Have a legal dependent other than a spouse for whom you contribute at least 50% of the dependent’s support.

If my parents are divorced or separated, whose financial data should be used when I'm completing the FAFSA?
If your natural parents are separated or divorced, use the natural parent with whom you lived the most in the past 12 months.
• If you lived with neither parent, or lived with each parent an equal number of days, use the parent that provided the most financial support to you over the past 12 months.
If that parent has remarried as of the date you complete your FAFSA, you must also include the stepparent's financial information on the application, and parent and stepparent should report themselves as married on the FAFSA.

What is an EFC?
The Expected Family Contribution (EFC) is a measure of your family’s financial strength and is calculated according to a formula established by law.
Your family’s income (taxed and untaxed), assets, and benefits (such as unemployment or Social Security) are all considered in the formula.
Also considered are your family size and the number of family members who will attend college or career school during the year.
The information you reported on the Free Application for Federal Student Aid (FAFSA) is used to calculate your EFC.
The College uses the EFC to determine your federal student aid eligibility and financial aid award.

Do I have to apply for financial aid each year?
Yes. The FAFSA needs to be completed each academic year.
The academic year includes the fall, spring, and summer semesters.

Do I have to complete a separate application for the summer?
Yes. In addition to completing the FAFSA, a summer application must also be completed.
The summer application should be available in early March each year. It will be posted on the financial aid website and available in Student Access Centers.

How do I apply for student loans?
In order to apply for loans, a Federal Stafford Loan Request form must be completed.
The student must have also completed the Free Application for Federal Student Aid (FAFSA)

What is the deadline for applying for financial aid?
The Federal Government’s deadline for completing the FAFSA is June 30 of each academic year. However, J. Sargeant Reynolds Community College has priority deadlines to ensure the Office of Financial Aid has enough time to process the application before classes begin each semester.
The priority deadlines for receipt of the FAFSA by the federal processor are as follows:
o Fall – April 15
o Spring – September 15
o Summer – March 15

If I have questions about financial aid, who should I contact?
Students should contact the Student Access Center located on each campus for any financial aid questions. You can contact the Student Access Center.

• Explaining the financial aid process
• Receiving requested documents and forwarding them to the Office of Financial Aid for processing
• Answering inquiries related to your financial aid status
• Conducting financial aid workshops

 They are your primary liaisons and will work with the Office of Financial Aid if you need additional assistance. There is also a Coordinator of the Western Campus Student Access Center who can assist you with financial aid questions/concerns.

 The Office of Financial Aid processes all financial aid applications, including verification, Satisfactory Academic Progress (SAP) review, appeal processing, loan processing, awarding of financial aid funds, and disbursement of financial aid to the Business Office. The Office of Financial Aid is not staffed to handle large volumes of incoming walk-ins, so we ask that you please assist us by directing your questions or concerns first to the Student Access Center located on each campus. You can call them at 371-3292. If you need additional assistance, they will contact us directly. This will ensure that we are able to properly process your financial application in a timely manner. Thank you in advance for your cooperation.